Troubleshoot your router

Okay, you’ve put in a long day, fed the kids and put them to bed; now it’s time for your guilty pleasure; shopping online. In the middle of placing an order; you hit the pay now button and nothing happens. You lost your internet connection right? Maybe not. If you have a router and are using a mobile wireless device, you might first check to see if your router is the culprit. Here are four easy things you can do to troubleshoot your router.

Four Things you can do to keep your router working properly.

  1. First, make sure you have power to the router.
  2. Once per month, reboot the router. To do this, unplug the POWER CORD from your Router.  Wait at least 30 seconds and plug the Power Cord back into the Router. It will reboot in about 1 minute.

  1. Every 6 months, log into your Router and Update the Firmware. If you are unsure how to do this, contact the toll free number for the manufacturer of your Router. Their customer service department will walk you through this process.
  2. Go to with NO other devices running in the background and run a speed test. Bypass the router if needed. To do this, unplug the Ethernet cable from your Router and plug it into your computer. This is a “direct link” between our Internet and your computer.


Want to learn more about routers? Visit the PNI Knowledge Base

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